Help
Below we have listed some of the most frequently asked questions.
If you don’t find your answer, please leave us an email and we will get back to you.
What is included in the price?
Our pricing is all-inclusive, covering everything from design creation to postcard delivery. This includes using our basic templates or uploading your own design, the address list for your campaign, production, First-Class Mail® or Standard postage, and handoff to the United States Postal Service (USPS).
Do you offer a bulk discount?
We use digital printing, which doesn’t require extensive setup or printing plates, offering fast turnarounds, high quality, and flexibility for custom runs. Since the cost per piece stays consistent, we can’t provide bulk discounts like offset printing, but you get high-quality, efficient results without the need to order more than you need.
What are the requirements for uploading my own designs?
Design files must be submitted in either PDF or JPEG format, with separate files for the front and back designs—two files are required for a single campaign. PDF files must comply with PDF/X-1a (2001) standards. PDFs must include a 0.125-inch bleed, resulting in final dimensions of:
- 4.25in x 6.25in (For 4x6 cards)
- 6.25in x 9.25in (For 6x9 cards)
- 6.25in x 11.25in (For 6x11 cards)
For guidance, please refer to the following templates:
Can I upload my own address list?
Yes. In the Targeting step click “Upload your own list” and follow the instructions to upload your list in .csv format. See example.
Who are the mailers addressed to?
Our default is to address all mail to "Current Resident." We focus on physical addresses rather than demographic data to ensure clarity and comprehensive coverage nationwide. Sending exclusively to owners' addresses from tax records often leads to a high rate of returns due to incomplete or inaccurate data. Additionally, property ownership can be obscured by LLCs and trusts, resulting in mail being sent to legal representatives instead of the intended recipient. If you have reliable owner data for your area, you can always upload your own list and leverage our fulfillment services this way.
What card stock do you use?
- 100#–120# cover
- UV coating on the front
- 10% PCW product
- FSC certified
Can I cancel a mailing after it has been submitted?
To provide the fastest delivery time possible, our automated process prints the postcards shortly after a successful payment. There is a brief 15-minute cancellation window, during which a campaign can be cancelled and returned to the draft status. Once the cancellation window closes, there is no way for us to recall the print job from the fulfillment center. It is very important you take the time to proofread and verify that everything you see in the preview is just the way you want it.
How long does it take to deliver my mail?
Once you successfully submit a payment, it takes 4 to 6 business days (if First-Class Mail® is chosen) or 7 to 14 business days (if standard postage is chosen) for the mail to arrive in the mailboxes of your recipients. Please be advised that the mail is delivered by the USPS, which may occasionally experience delays due to extreme weather or other conditions. Therefore, RealMailers can make no guarantees or warranties regarding the timeliness of the direct mail delivery or the actual delivery itself.